Upon receipt of the item(s) in satisfactory condition (in original packaging with tags still attached) we will issue you the full refund for your returned items, or send out alternative items if you wish to Exchange. Items of the same value will be exchanged at no extra cost, however items of greater or lesser value will require further payment/refund to the value of the difference as appropriate. We hold the right to refuse a refund if items are not returned in their original condition.

Please send any returns/exchanges to this address below:

Dancys London Ltd.,
C/O Nelly Hipkin,
6 Ice House Lane,

Orders cancelled before dispatch will be refunded in full within 2 days. Contact us at help@dancys.co.uk to cancel an order.

Orders cancelled after dispatch will be subject to our returns policy. Please see Returns/Exchange section for instructions on how to return items to us and receiving a full refund.

Cancelling part of an order before dispatch we will refund the part of the order within 2 days, however cancelling part of your order may delay the dispatch of the rest of your order, though we will do our best to make sure it doesn’t.

Cancelling part of an order after dispatch will require you to follow our returns procedure in the Returns/Exchange section above which gives instructions on how to return items to us and receiving a refund.

If in doubt contact us at help@dancys.co.uk.